Cusco, Peru
Av El Sol 106
N/A
+51 84507360
DO NOT book with this company! If I could rate 0 stars I would do so without any hesitation! One of the agents from this company stopped us on the street when we just finished talking with another agent about the one day tour to the 7 colored mountain. He said he had smaller group(less than 15 people)with better services. Also mentioned for big group he could make it cheaper. We said we didn't want cheaper but better value tour which is carried out by small van. Therefore we booked with them and he said we can TRUST him because this is a BIG company. Tour we booked also included morning (5am) hotel pick-up and night drop-off. Then nightmare happened! We waited for half an hour at the gate of our hotel til a guy showed up and walked us to the Main Street for 30mins. Then another 30mins waiting a huge shuttle bus showed up with more than 30 ppl in the bus! And when we come back they dropped us off at some random street. So we had to walk for at least 30mins to go back to our hotel! Imagine how exhausted it could be after climbing a 5000 altitude mountain. We went straight back to the company to get this solved. And guess what! They start denying they promised a small group and saying that company can't fix this as they were individual agents. Then they said as the agent wasn't in the office so no one can do anything not even the manager when they realized I was gonna stay in the office until it's solved. Then the manager of the company who was so childish that started pretending not speaking English. And started saying that we went to the mountain tour and took pictures anyway. We shouldn't care what kind of services we paid for! They even ask us to take the cellphone of the agent who served us and said he would contact us through his own phone next morning which coincidently was the day we left the city! Conclusion is NOT booked with the company if you want to get the services you paid for! Apparently they're not looking to have a long term business!
like
So we did only the transport to hidroelectrica ( Machu Picchu). First of all they let us wait more than 1 hour and then the driver was super distant and unfriendly
Worst experience ever with this tour, DO NOT DO THE MACHUPICCHU WITH THEM, they are SO bad !!!!
I would leave zero stars if I could. DO NOT BOOK with this company. They place zero value on customer service and experience. My cousins and I booked a Machu Picchu tour with them in March. They seemed nice at first and were accommodating in our desires to stay at Machu Picchu for the whole day to see the sunset. However in order for us to climb the mountain and see the sunset, we would have to have a different tour guide from the group and take a train back to Ollyantantambo. There a driver would pick us up. Easy right? Wrong. They told us to look for a tour guide with a black flag in the morning at 8 in front of the gates. We got there at 7:45 AM and started looking. Nothing. So we started shouting our names so they could come find us. Around 8:10, we figured he might be inside so we went in..still nothing. We ended up hiring a DIFFERENT tour guide at our own cost later that day. On the train back to Ollyantantambo, it broke down half way. We called the manager to let him know we were being delayed by the train being broken down and to have the driver who was picking us up wait for us. We were told "your driver will have a sign with your name on it." We got to Ollyantantambo and nothing!! We were completely stranded and the driver had left without us. We had to find our own way back to Cusco. It was a nightmare. We went to the office the next day and they tried to put the blame on US!!! They made it seem like it was our fault that their company screwed up. It was very childish and the manager wouldn't even speak with us on the phone since he wasn't there. They offered a ridiculous 15 back for our troubles but it was nothing near what we payed. Do not book with this company.
Mala experiencia. La van para ir a montaňa 7 colores no nos recogió y tuvimos que contactar por nuestra cuenta para saber que había un supuesto problema con el vehiculo del tour (nos dió la sensación de que simplemente lo había olvidado).
Pésimo servicio. Muy impuntuales y mentirosos a la hora de dar explicaciones. Nada recomendable.
Excelente!!
Deli
The best companies in the category 'Deli'