Ica, Peru
Balneareo de huacachina lote F - 02
N/A
+51 956346738
Inept: Cancelled our booking on the day of arrival; even though twice previously confirmed. Unsympathetic: No apology or acknowledgement to the inconvenience caused. Little effort made to resolve the situation. Spineless: Manager repeatedly hung up the phone during our attempts to resolve the situation. Dishonest. Under duress Mr Llama offered a solution which turned out to be deceit; a replacement room in a different hotel for all three of us which transpired only to fit two. An honest price of 120 soles for the room which turned out to cost 60. A taxi promised as transport which failed to show. Summary: Starts with s and ends in t.
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The room was probably the smallest I've been to. The plugs work but only in a specific angle which was hard to achieve. The wifi worked great but was needed to reconnect every time. The room had a fan which is a big pro. Overall it was OK,definitely not the best experience we had.
They try to sneak in 5% surcharge for card payment without telling the customer so better pay cash. Or even better don't book this place - it's dirty and generally unpleasant. Breakfast consists of two bread rolls with jam and coffee/tea/juice.
The Hostel owner speak good English and introduce gently. Sand boarding trip is also normal price. Although his hostel is close to dessert , it is still clean. Worthy to be recommended.
The customer service of this place is shocking, I genuinely don’t know how it’s still in business. We booked a room at this place over 3 weeks in advance but then turned up at the hotel on the day of our booking to be told that they had given our room away to someone else and there were also no other rooms or beds available in the entire hotel, leaving us with nowhere to go. They were totally unapologetic and couldn’t care less about helping us find somewhere to stay. Save yourself the hassle and book somewhere else!
Don't book unless you want your bed reservation to be cancelled when you're minutes away from arriving. Leaving a lone female traveller stranded when she's just arrived in the country is an appaling way to run a hostel. Reading other recent reviews, I am clearly not the only one this has happened to
The hotel crew argued with us on the deal that was reserved through bookibg and didn't want to include breakfast. We paid for a private bathroom and the hotel crew decided to let other people use them. The room was not clean. The towels they brought us were also dirty. To sum up not a good experience. Following up live, breakfast was four pieces of bread, when we complained about it the reception said that he told us the room was 35 a night plus 10 for breakfast which is a lie, when we asked for the breakfast money back the laughed in our faces. Don't stay at this hostel!
This is not a hotel, it is a disco. All day noise, noise, noise! From morning to evening. An unfulfilled DJ works at the bar and pool. I do not recommend!!!!
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