Cusco, Peru
Santo Domingo 259
N/A
+51 84231961
This hotel was so lovely. Emerson, the concierge, communicated with me promptly and early. He also welcomed me when I arrived. The hotel room was upgraded to a suite! I was beyond excited. The room was quiet even though there were other people in the hotel. The room was beautiful and they put a dessert that was delicious. The restaurant is top notch. For dinner, I ordered the fish with rice with squid ink and asparagus and the dessert was amazing. It was custard filled pepper with mango sorbet. For breakfast, I ordered egg benedicts with smoked trout.
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Positive: Fantastic hotel, in an old castle where you are still able to see or even stay in the old remains/style (certainly if you book the colonial rooms). Very very very luxurious and already amazing to walk through. Breakfast is amazing, a massive variety with a very high quality. Also a-la-carte possible. The colonial rooms are very spacious and look amazing and have a great view. Service of the hotel is exceptional and very high level. Negative: At arrival we receive a number of extra's which are 'standard' included for specific rooms. However the extra's are not as nice as they seem; 25 USD gift card per day for the Spa is not really useful if everything is EXTREMELY expensive. All treatments are even twice as high as you would pay in The Netherlands. Secondly the one free Pisco Sour per person per day; if you don't drink Pisco Sour or don't drink alcohol at all, they are NOT willing to offer in alternative. This is really poor service. Thirdly; free internet (this is standard in ALL hotels in any large city in Peru). Lastly; other activities, if you request the hotel to arrange something you will pay 4 to 6 times as much as when you arrange it by yourself in the city. It was a nice experience, however completely overpriced. Not value for money.
Amazing hotel! is an old monastery with culture and particular designs. The service is really good, the breakfast buffet have a lot of options, the waitress are attentive and helpful and the barman expiation about the pisco sour is fun a interesting (also free). I totally recommend the SPA service, I took the water option and it a big pool with different water pressure, a Jacuzzi and Sauna also the place is for few people so you will be able to enjoy it. Also the location is really good, it is in front of Convento de Santo Domingo de Cusco and like 10 min walking to Plaza de Armas. It is totally worth it!!! If you stay here try to visit all the things that the hotel offers!
Beautiful place to stay, it's full of history, art, and great people. When stopping by the front desk, all members are very kind, but Alida shines on top. Incredibly gentle and servicing, while professional and human! At the restaurant, try to get a table with Hector (waiter), who is a great person and very professional. The suite we had was very well conserved and made us feel like we were back 2 or 3 centuries in the story. Colonial furniture, painting, and art were an impressive combination. The property is pricy, but it worth every dollar spent.
Amazing place to stay, close to lots of things. Excellent customer service. Gorgeous rooms. If you want an american luxury hotel experience, this is pretty close.
The staff, common areas, restaurant and bar make this an incredible place to stay. Rooms are historic and if that's your thing you'll love it. We had a deluxe and imperial suite between the family. Bathrooms are not luxurious and the rooms are on the small side. The location and high level of service do make up for whatever the rooms lack in luxury. We'd not hesitate to stay again.
Highly recommend the tasting menu with wine pairing. Great food at a very reasonable price
Absolutely outstanding hotel, food, service, property, lobby, room and general location. Everything was great! Very very impressed. Highly recommended when in Cusco.
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