Cusco, Peru
Calle Plateros 341
N/A
+51 946569110
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Que bueno saber que tipo de personas dirigen este lugar, esta es la respuesta de un gerente? Great to know which kind of people are leading this place. Totally unprofessional in solving problems that they cause by their low capable workers, worst customer service ever. I went to help my friends because the MANAGER didn't speak English at all, one of the workers playing Dota and the one who make the booking was in her day off and turnt off her phone and didn't show up to apologize about her mistake. This is a screenshot of the manager's answer, they should be glad my friends didn't ask for the complaint book.
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I did the five days Salkantay Trek with the agency wiñay peru adventure in Dec. 2019: they tell you pretty exactly about the tour, every day's route, the extra costs and you get a briefing before departure; good organization mostly, knowledgeable and funny young guide, group size of 11 people was ok. The trek itself May be difficult for some people, but the guide motivated us and everybody could hike or walk at his pace. The food was good, they take into Account vegetarian, vegan nutrition or intolerances to ingredients. They didn't provide enough water though during meals. the camping or sleeping sites are okay, the sleeping bag and extra blanket provided by the agency were very good. The last day at Machu Picchu was amazing and we were lucky with the weather. it is a lot of walking in general... the guide at machu picchu was not that good, if you choose to walk to other parts of the site rather than going directly to the ruins town, you won't get a tour -- but if you go with the guide, then you can't see the other parts, bc it is forbidden to walk back if you have entered the ruins town. The downside of the Trip was at the last day: the agency messed up the pick-up of me and another couple to go back to Cusco. they forgot us and finally I went with a bus that was not supposed to take me back...after Phone calls and being very insisting. The whole situation with passengers and buses at Hidroelectrica seemed chaotic and not well organized in general, not only from wiñay peru adventure. Nevertheless, the trekking and Tour are recommendable! the price and service provided of wiñay were fair and good.
Bad service, unpleasant guide, struggle to get every single meal. Do not recommend
Don't go there, guide unpleasant, the sellers was no kind with us, she was speaking very bad to us.
Did a Machu Picchu 2 day/1 night by car and it was a very disorganized experience. Got picked up from my hostel fine, then driven to the Hidro Electric station where I walked to Aguas Calientes only to realize I didn't know which Hostel to go to, or where to meet. After asking some other tourists, I figured out that the spot to meet was the main square, where they should call my name. Waited there 45 minutes to later realize they didn't have my name on the list. I messaged the guy I had on what's app from the tour (thank God I had his number) then I found out which hostel I was in. They also won't use student discounts unless your card is in the year of expiry, and claim that is the standard when everywhere and everyone will tell you that's not true (for obvious logical reasons). So arriving in my hotel I still didn't know my guide or anything about Machu Picchu the next day so I talked to the receptionist who helped me contact them and figure everything out. Without her I would've had no tour the next day and been left behind. Overall, I wouldn't at all recommend this company as they don't even answer their phone (which even surprised guides who tried to help me). They will undoubtedly respond to this blaming it on me, but as any self-respecting individual would notice; that's not the way to handle a company. They don't learn from mistakes, they blame it on the customer. If I'd done a simple Google search I wouldn't have gone with this company. You've done that Google search, don't make that same mistake.
We got wrong information about our way back from Machu pichu and didn't get our money back after having wait 1h under the rain with no information and spending 2h stand on a bus. All the others tourists with other agencies get information.
Totalmente recomendada . Cabe mencionar que se encuentra en el mismo nivel de “expedition travel” (Wiñay no tiene nada que envidiarle). Si van a Cusco tienen que llegar a la oficina de Wiñay para separar sus tours. \u200d️
Vinicunca o Montaña 7 Colores. Buen precio. Muy buen servicio. El guia Berli. Nos acompaño a mi sra y a mi durante todo el recorrido siendo los 2 ultimos del grupo. Recomendable hacer esta excursión con buen clima. Gracias
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